FAQ
Can M5wallet recover my wallet if I lose access?
Section titled “Can M5wallet recover my wallet if I lose access?”No. M5wallet cannot reset or recover a recovery phrase, a PIN, a passcode or a vault password. What you need depends on the wallet type:
| Wallet type | To restore it on a new device you need |
|---|---|
| Seed phrase wallet | The recovery phrase |
| Google sign-in wallet | Your Google account and your 4-digit PIN |
| Hardware wallet | The device, or its own recovery phrase |
What’s the difference between the passcode, the PIN and the recovery phrase?
Section titled “What’s the difference between the passcode, the PIN and the recovery phrase?”- Passcode: unlocks M5wallet on one device. It can’t restore a wallet anywhere else.
- PIN: 4 digits that, together with your Google account, restore a Google sign-in wallet.
- Recovery phrase: 12 to 24 words that restore a seed phrase wallet anywhere. Anyone who has them controls the wallet.
Who holds my keys?
Section titled “Who holds my keys?”For seed phrase, private key and hardware wallets, your keys stay with you. Google sign-in and Fast Vault wallets rely on M5wallet’s servers to store encrypted parts of the wallet. See How M5wallet protects your keys.
Does M5wallet charge fees?
Section titled “Does M5wallet charge fees?”Every transaction pays a network fee to the blockchain, not to M5wallet. Swaps include an M5wallet service fee of up to 0.3%. Holding, receiving and sending don’t carry an M5wallet fee.
Which browsers does the extension support?
Section titled “Which browsers does the extension support?”Google Chrome 111 or later, and other Chromium browsers that support Manifest V3 extensions. See Install M5wallet.
Is there a Windows app?
Section titled “Is there a Windows app?”Not yet. On Windows, use the Chrome extension.
Why can’t I find Market or Perps in the extension popup?
Section titled “Why can’t I find Market or Perps in the extension popup?”They open in the full-tab view. From the popup’s menu, select Expand view.
Can I create an M5 Vault in the browser extension?
Section titled “Can I create an M5 Vault in the browser extension?”No. Vault key generation runs on your phone, so you create an M5 Vault in the mobile app.
What is M5L?
Section titled “What is M5L?”M5L (M5 Legacio) is a BEP-20 token on BNB Smart Chain that appears in your asset list by default. The $0.10 value shown next to M5L in the app is a configured reference price, not a market price: M5L is not listed on an exchange.
Does the extension collect analytics?
Section titled “Does the extension collect analytics?”The browser extension includes no analytics or crash-reporting service. To show balances and history, your addresses are sent to M5wallet’s servers.