Contact support

Reach M5wallet on X: @M5wallet.

To help us help you quickly, include:

• which app you use: browser extension, desktop or mobile;
• what you were doing, and what you expected to happen;
• the exact error message, and a screenshot with balances, addresses and other personal details hidden;
• for a transaction problem, the network and the transaction hash.

Support will never ask for your secrets

Never send anyone your recovery phrase, private key, PIN or passcode, and never enter them on a website someone sends you. Anyone who asks for them is a scammer, even if they say they are from M5wallet.

Before you get in touch, the FAQ may already answer your question.